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Briefly distinguish among data, information, and knowledge.

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Data consists of raw facts, such as empl...

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A sustaining innovation is one that initially provides a lower level of performance than the marketplace has grown to accept.

A) True
B) False

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The value of information is directly linked to how it helps decision makers achieve their organization's _____.


A) cost/profit target
B) goals
C) cost reduction initiatives
D) customer satisfaction levels

E) A) and C)
F) B) and C)

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In a manufacturing organization, the supply chain is a key value chain whose primary activities include all of the following EXCEPT:


A) inbound logistics
B) finance and accounting
C) marketing and sales
D) customer service

E) A) and B)
F) A) and C)

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Reengineering and continuous improvement have the same definition.

A) True
B) False

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Describe both of Lewin's theories-change model and force field analysis-and explain how they are related.

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Lewin's change model proposes that organ...

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The term data is used to label raw facts such as height and weight of a patient.

A) True
B) False

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A feedback mechanism is an optional component of an information system.

A) True
B) False

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_____ design and set up databases to meet an organization's needs.

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Database administrat...

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Which of the following theories explains how a new idea or product gains acceptance and spreads through a specific population or subset of an organization?


A) diffusion of innovation theory
B) contingency theory
C) public choice theory
D) two-factor theory

E) C) and D)
F) B) and D)

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Important functions of the chief information officer include


A) ​employing an IS department's equipment and staff to help the organization reach its goals
B) monitoring the financial considerations of the IS department, such as return on investment
C) ensuring the organization complies with laws and regulations
D) ​all of these

E) A) and B)
F) None of the above

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Cole has just landed a job as a sales representative in a department store. Nina is teaching him the set of steps he should follow to ring up, take payment for, and bag a purchase for a customer. Cole is learning a procedure.

A) True
B) False

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Perceived usefulness and ease of use of a system influence an individual's attitude toward the system.

A) True
B) False

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Calligraph Publishing Inc.'s information system allows its customers to access the system to retrieve information on new releases, inventory levels, and more. This must be a ______.


A) ​personal IS
B) ​group IS
C) ​enterprise IS
D) ​none of these answers

E) A) and B)
F) A) and C)

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In terms of information systems, Wikipedia would be an example of _________.


A) a personal IS
B) a group IS
C) an enterprise IS
D) an organizational complement

E) A) and C)
F) B) and D)

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The information systems operations group is responsible for the day-to-day running of IS hardware to process the organization's information systems workload.

A) True
B) False

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According to Lewin's Change Model, an organization must deliberately change old habits, learn new work methods, and accept the new work methods as parts of the job.

A) True
B) False

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One of the primary roles of a senior IS manager is to communicate with other areas of the organization to determine changing business needs.

A) True
B) False

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Define the term value chain and briefly discuss the purpose of the supply chain component in a manufacturing organization.

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The value chain is a series (chain) of a...

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The process of defining relationships among data to create useful information requires ______.


A) an information system
B) a formal education
C) knowledge
D) intuition

E) None of the above
F) B) and C)

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